This release introduces a dedicated coverage map that answers a daily question directly: who can take this job, here, at this day and time, and if nobody can, why not. The operations tracking map was rebuilt around providers who are connected, on their way or offline, with live routes and arrival estimates. Across every app, filters and pick lists were standardised, long option lists now load as you scroll, and forms hold on to what you typed instead of snapping back.
Products updated:Admin · Network Web · Customer Web · Provider Web · Platform API
The biggest change in this release is telephony: coordinators can now take and place calls from inside Admin, and every call is recorded against the customer, lead or work order it belongs to. Service Provider reviews by customers also become first-class, with a reviews drawer and rating averages that users can filter by date across Admin, Network Web and Provider Web. Alongside that, the booking detail screens gains new tabs, the operations and route maps now operate in your own timezone, and address search was rebuilt across all four apps.
Products updated:Admin · Network Web · Customer Web · Provider Web · Platform API
The operations map now shows providers live, with a providers panel, a per-provider day timeline and a rebuilt booking detail. Integrated partners can cover a customer's equipment end to end — registering it, finding it, starting a maintenance plan and approving budgets. Leads carry through to a booking without a sales channel, alerts gain a full history and can be reopened, area pricing keeps its own change history, and the booking detail was redesigned around scope, workflow and pricing.
Products updated:Admin · Network Web · Customer Web · Provider Web · Platform API
Setting up when a provider can work was one form doing too many jobs; it is now a set of focused flows for working times, blocked periods and holidays, and Admin follows the same flows. Work orders gain customer, product and stakeholder filters, monitors can be assigned automatically when a booking is created, providers can be created with an avatar, and the scheduling flow in Customer Web was reworked.
Products updated:Admin · Network Web · Customer Web · Provider Web · Platform API
Every product unit now has its own detail view — what it is, what it was acquired with, its base and extended warranties, and every work order it has been through. Alert definitions gain working rules and an activity log, monitors can hand their bookings to another monitor, and work order service variants can be tied to a workflow and a scope-of-work template.
Products updated:Admin · Network Web · Customer Web · Provider Web
A new Alerts module lets you define what deserves attention across your operation and keep those definitions under control. Acquisitions get a full detail page with products, serial numbers, extended warranties and dynamic forms. Component orders can now record partial deliveries item by item, and Work Orders gain provider assignment, executors, sales-channel filtering and a stakeholder service evaluation.
Products updated:Admin · Network Web · Customer Web · Provider Web
Work Orders now let you capture, review and track a service: notes and attachments with provider-visibility control, full state history, table filters, and reviews — including a public view for customers to rate a completed service. This release also adds photo capture on measurements, full lifecycle management for Monitors, a refreshed Admin home, more granular permissions, and clearer incident-category messaging.
Products updated:Admin · Network Web · Customer Web · Provider Web
This release completes the Work Orders execution workflow across Admin, Network Web and Provider Web, adds a public self-service scheduling flow in Customer Web, introduces the new Monitors module, extends bulk upload to products and components, adds component ordering with a cart and fulfillment tracking in Network Web, expands dynamic forms, and hardens partner integrations, security and authorization on the Platform API.
Products updated:Admin · Network Web · Customer Web · Provider Web · Platform API
This release brings massive load for acquisitions and a new assignment & scheduling drawer for Work Orders in Admin, restores full customer address editing, adds a currency-change safety check, makes partner integrations resolve customers and stakeholders deterministically by external reference, consolidates the dynamic-forms payload for field apps, hardens authentication with a typed session model and service-to-service tokens, and completes the Material UI removal in Admin.
This release introduces a brand-new Work Orders module across Admin and Network Web, adds configurable automatic route-optimization scheduling, reworks incident attachments end-to-end (including a new Attachments tab in Provider Web), improves Acquisitions and Projects, expands Customer Web market coverage, deepens partner-integration capabilities, and continues the authorization-hardening and shared-UI migration work.
Products updated:Admin · Network Web · Provider Web · Customer Web · Platform API · Product API · Event Manager · MAUI Microservice
This release ships a fully customizable bookings table in Network Web with a brand-new filters system, lets services have multiple contracts in Admin, resets reminder cycles on rescheduling, centralizes provider schedule resolution, gates the Booking workflow sidebar behind a per-tenant feature flag, and tightens authorization, signed-URL delivery and data integrity across the platform.
Products updated:Admin · Network Web · Provider Web · Platform API · Product API
This release introduces a brand-new Booking workflow sidebar in Admin that mirrors the field experience, makes attachment uploads more reliable across the platform, modernizes the customer, provider, and product forms, hardens authorization and data integrity, and refines bookings, incidents, and external integrations.
Products updated:Admin · Network Web · Provider Web · Platform API · Product API · Event Manager
This release streamlines incident categories and statuses, introduces on-request email management for providers and customers, upgrades the booking finalization flow on Network Web, refreshes the Alerts Center, and ships a wave of UI and stability improvements.
Products updated:Admin · Network Web · Provider Web · Platform API