WhatsApp Agents That Work 24/7
Automate customer communication with intelligent WhatsApp agents. Handle bookings, rescheduling, support inquiries, and more - all through the messaging app your customers already use.
Sodtrack Assistant
Online
Hi, I need to reschedule my appointment for tomorrow
10:30 AM
Hi! I can help you reschedule. I found your appointment:
HVAC Maintenance
Tomorrow, Jan 22 at 2:00 PM
When would you like to reschedule to?
10:30 AM
Can you do Friday afternoon?
10:31 AM
I have these slots available on Friday:
10:31 AM
2:30 PM works great!
10:32 AM
Your appointment has been rescheduled to:
HVAC Maintenance
Friday, Jan 24 at 2:30 PM
Technician: John M.
You will receive a reminder 24 hours before.
10:32 AM
Conversational AI for Field Service
Intelligent agents that handle customer communication so your team can focus on delivering great service
Automated Bookings
Let customers book appointments directly through WhatsApp. Our AI handles availability checks and confirmations instantly.
Smart Rescheduling
Customers can reschedule appointments with a simple message. The AI finds alternative slots and updates your calendar automatically.
24/7 Customer Support
Never miss a customer inquiry. AI agents handle common questions, provide updates, and escalate complex issues to human agents.
Multilingual Support
Communicate with customers in their preferred language. Our agents support Spanish, English, Portuguese, and more.
Custom Agent Personas
Create custom AI agents that match your brand voice. Define tone, responses, and escalation rules to fit your business.
Instant Notifications
Send automated appointment reminders, technician ETAs, and completion confirmations through WhatsApp.
What Your Agent Can Do
Our WhatsApp agents handle the most common customer interactions automatically.
New Bookings
Customers can request new service appointments. The agent checks availability, collects requirements, and confirms the booking.
"I need someone to fix my AC"
"I can help schedule an AC repair. What is your address and preferred time?"
Rescheduling
Handle appointment changes without human intervention. The agent finds alternatives and updates the schedule.
"Can I move my appointment to next week?"
"Of course! I have openings on Monday at 10 AM or Wednesday at 2 PM."
Status Updates
Customers can check on their service status, technician ETA, or order tracking with a simple message.
"Where is my technician?"
"John is currently 15 minutes away. He will arrive by 2:30 PM."
Quote Requests
Collect job details and provide preliminary quotes. Complex requests are routed to your sales team.
"How much to install a new water heater?"
"Based on standard installation, estimates start at $350. Want me to schedule a free assessment?"
Payment Collection
Send payment links and process transactions directly through WhatsApp after service completion.
"How do I pay for today's service?"
"Here's your secure payment link for $185.00. You can pay with card or bank transfer."
Feedback Collection
Automatically request reviews after service completion and route feedback to your team.
"The service was great!"
"Thank you! Would you mind leaving us a quick review? It helps us a lot."
Easy to Set Up, Easy to Manage
Get your WhatsApp agent running in hours, not weeks.
Connect WhatsApp
Link your WhatsApp Business account to Sodtrack. We handle the technical setup.
Configure Your Agent
Define your agent's personality, responses, and what actions it can take.
Set Business Rules
Configure availability, pricing rules, and when to escalate to human agents.
Go Live
Start handling customer conversations automatically. Monitor and improve over time.
Results That Speak for Themselves
Companies using Sodtrack WhatsApp Agents see immediate improvements.
Queries Automated
Handled without human intervention
Availability
Always on, always responsive
Response Time
Average first response
Customer Rating
For automated interactions
Secure & Compliant Messaging
Our WhatsApp integration is built on Meta's official Business API with enterprise-grade security. Your customer data is protected and compliant with global regulations.
Supported Channels
Ready to Automate Customer Communication?
See how WhatsApp Agents can handle bookings, support, and more while you focus on delivering great service.