Contracted Workforce

Qualified contractors selected quickly, every time.

Depending on a contracted workforce can be nerve-wracking. One bad customer experience can have a lasting impact on your brand. Ensure only the most qualified contractors get face time with your customers.

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40%
Increase in First-Time Fix Rates
0%
Rejected or Neglected Calls
80%
Faster Payment Approvals
Contracted Workforce Dashboard

Capabilities

Contracted Workforce Capabilities

Intelligently onboard, credential, and select the most qualified contractor for every job. From the moment of the job request to closure, ensure fast, connected, and personalized service is delivered.

Customer Self-Service

Empower your customers to hang up the phone, for good for good.

Empower your customers to hang up the phone, for good. Today's consumers want to self-serve, especially for at-home appointments. A fully brandable self-service portal lets customers schedule, reschedule, and cancel appointments with real-time job status updates.

  • Brandable customer portal matching your company identity
  • Real-time job status and contractor arrival tracking
  • Two-way SMS and WhatsApp messaging
  • Upselling opportunities through promotional banners
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Real Results

20%
Improvement in customer satisfaction
27%
Improvement in NPS scores
70%
Reduction in call center volume

Testimonials

Our customers stay with us for the long haul.

12 years on average — 56% higher than the industry average.

"Sodtrack has been a game changer for us through the years. Its automated AI-powered scheduling improves our workforce productivity and customer satisfaction daily, with every customer interaction, resulting in increased profitability."

Pre-Job Process Owner

SIEMENS

FAQ

Frequently Asked Questions

Contractor management software provides increased service coverage, addressing worker shortages without the complexity of a fully employed workforce. It enhances customer service through user-friendly interfaces, enabling faster scheduling with qualified technicians. The software ensures contractors meet qualifications through rigorous credentialing, background checks, and intelligent onboarding processes that guarantee only reliable technicians are engaged.
Contractor onboarding should be proactive and complete before first assignments. Robust workforce management software automates data collection while providing comprehensive onboarding resources. Online portals with self-service options collect insurance, tax information, and certifications efficiently. Step-by-step wizards ensure contractors complete all necessary forms, while configurable profiles speed up tedious tasks.
Finding qualified contractors requires making your company easy to work for through streamlined, automated onboarding and efficient communication. Look for contractors who communicate well with both the organization and customers. Communication is a two-way street - ensure contractors can easily reach dispatch and problem-solvers. Contractor support through responsive mobile apps contributes to their satisfaction and retention.
Dispatch software is a tool used by organizations to manage and automate field service operations. It efficiently schedules and dispatches technicians, tracks job progress in real-time, and optimizes routes and resources to maximize efficiency and productivity. Key features include job scheduling and dispatching, route optimization, real-time tracking and communication, and performance analytics.
Field service management software is a digital platform that automates and optimizes field service workflows. By transforming traditional, manual processes into seamless digital workflows, field service organizations gain increased visibility, productivity, and efficiency. It is a critical part of digital transformation, empowering companies with the tools they need to succeed in a changing industry.
Workforce management software is an online platform that manages staff scheduling and operational processes to optimize productivity. It includes attendance management, timekeeping, shift management, and labor planning. For field service organizations, mobile technician enablement and work order management are essential features when managing a contracted workforce.

Put a smile on your customers' faces with quality service events.

See how Sodtrack can help your organization become more efficient and transform the customer experience.

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