Blended Workforce

Arm yourself with a field workforce that is always available.

Holiday rushes, location gaps, and talent shortages all contribute to staffing difficulties. By leveraging a blend of employed and contracted workforces, you can fill gaps while maintaining quality control in every service delivered.

Book a Demo
40%
Increase in First-Time Fix Rates
30%
More Service Calls Per Day
100%
Coverage Availability
Blended Workforce Dashboard

Why Choose a Blended Workforce?

Two field service management models. One powerful platform. The best of both worlds.

Maximum Flexibility

Scale your workforce up or down based on demand without long-term commitments. Engage contractors for short-term specialized tasks while maintaining your core employed team.

Diverse Expertise

Combine institutional knowledge from employees with specialized skills from contractors. This mix enriches your overall capabilities and allows for a more dynamic, adaptable workforce.

Cost-Effectiveness

Allocate resources efficiently without the expenses of a large full-time workforce. Adjust to market fluctuations quickly while maintaining service quality.

Complete Coverage

Fill geographic gaps and handle seasonal surges by leveraging both workforce types. Ensure customers in every location receive timely, quality service.

Capabilities

Blended Workforce Capabilities

Sodtrack has been recognized as the best field service management solution for managing a blended workforce. We seamlessly define, deploy, and manage both employed and contracted workforces in one platform.

Customer Self-Service

Empower your customers to hang up the phone, for good for good.

Empower your customers to hang up the phone, for good. A fully brandable self-service portal lets customers schedule with your blended workforce, with full visibility into job status regardless of whether an employee or contractor is assigned.

  • Unified booking for employed and contracted workers
  • Real-time job status with worker details
  • Seamless experience regardless of workforce type
  • Two-way messaging with any assigned worker
Learn More

Real Results

20%
Improvement in customer satisfaction
27%
Improvement in NPS scores
70%
Reduction in call center volume

Testimonials

Our customers stay with us for the long haul.

12 years on average — 56% higher than the industry average.

"Sodtrack has been a game changer for us through the years. Its automated AI-powered scheduling improves our workforce productivity and customer satisfaction daily, with every customer interaction, resulting in increased profitability."

Pre-Job Process Owner

SIEMENS

FAQ

Frequently Asked Questions

A blended workforce combines the benefits of traditional employment and contracted workers. It provides flexibility to scale based on demand, diverse expertise from both institutional knowledge and specialized skills, cost-effectiveness without long-term commitments, and increased service coverage. This model ensures you always have qualified agents ready to deploy, improving customer satisfaction through faster response times and higher first-time fix rates.
Work order management software serves as a centralized platform integrating job allocation, task management, and communication regardless of worker employment status. It creates a unified database for all work orders, automatically assigns the best resources based on skills, certifications, and availability, and ensures proper parts allocation. The software maintains comprehensive worker profiles and matches job requirements with the most suitable workers, whether employed or contracted.
Field service dispatch software intelligently assigns jobs based on multiple variables including worker eligibility, skills, location, coverage area, preferred suppliers, and contractor costs. The software uses scheduling logic for availability and locations, dynamically adjusting workloads to meet fluctuating demands. Transparent communication channels notify selected workers through apps, emails, or messaging with all essential job details.
A self-service portal lets customers schedule appointments on their own terms, with a user-friendly interface across devices. It includes comprehensive knowledge bases, interactive diagnostic tools, and real-time progress updates. Integration with CRM systems enables personalized service, while feedback mechanisms drive continuous improvement. The portal empowers customers to find solutions independently while streamlining service delivery.
Analytics data illuminates problem areas and successes, enabling data-driven decisions. Focus on key metrics like first-time fix rate, mean time to service, and mean time to repair. These insights fuel continuous improvement by identifying trends, inefficiencies, and enhancement opportunities. Regular assessment ensures productivity improvements remain sustainable and effective across your blended workforce.
Dispatch software manages and automates field service operations by efficiently scheduling and dispatching technicians, tracking job progress in real-time, and optimizing routes and resources. Key features include job scheduling and dispatching, route optimization, real-time tracking and communication, and performance analytics - all crucial for managing a blended workforce effectively.
Field service management software is a digital platform that automates and optimizes field service workflows. It transforms manual processes into seamless digital workflows, providing increased visibility, productivity, and efficiency. For blended workforces, it is essential for coordinating both employed and contracted workers on a single platform.
Workforce management software manages scheduling and operational processes to optimize productivity across both employed and contracted workers. It includes attendance management, timekeeping, shift management, labor planning, mobile technician enablement, and work order management - all unified in one system for blended workforce operations.

Put a smile on your customers' faces with quality service events.

See how Sodtrack can help your organization become more efficient and transform the customer experience.

Contact Sales