Employed Workforce
Field employees managed, efficiently.
Your field employees can make or break your customers' experiences. Sodtrack ensures field jobs are completed efficiently, with the customer in mind, delivering exceptional service every time.
40%
Increase in First-Time Fix Rates
30%
More Service Calls Per Day
20%
Improvement in Customer Satisfaction
Capabilities
Employed Workforce Capabilities
Enable seamless field worker management and ensure your field employees are equipped with the right tools and information to provide fast, connected, and personalized service.
Customer Self-Service
Empower your customers to schedule, reschedule, and cancel appointments without picking up the phone for good.
Empower your customers to schedule, reschedule, and cancel appointments without picking up the phone. A fully brandable self-service portal gives customers the control they want with real-time job status updates, estimated arrival times, and two-way messaging.
- Brandable customer portal with your company identity
- Real-time job status tracking and notifications
- Two-way SMS and WhatsApp communication
- Upselling opportunities through product banners
Real Results
20%
Improvement in customer satisfaction
27%
Improvement in NPS scores
70%
Reduction in call center volume
Testimonials
Our customers stay with us for the long haul.
12 years on average — 56% higher than the industry average.
"Sodtrack has been a game changer for us through the years. Its automated AI-powered scheduling improves our workforce productivity and customer satisfaction daily, with every customer interaction, resulting in increased profitability."
Pre-Job Process Owner
SIEMENS
FAQ
Frequently Asked Questions
AI-based schedule optimization software streamlines task allocation by assigning jobs based on proximity, skill set, and availability. It automates technician selection and scheduling, ensuring the best technician with the right parts is always dispatched for the job. This minimizes travel time between jobs, maximizing productive service time. The software also makes real-time adjustments easy, enabling immediate responses to unexpected changes or urgent tasks.
Improving productivity starts with smart scheduling software that provides clear visibility into schedules, locations, and job completion times. Another key factor is improving first-time fix rates - the more jobs completed successfully on the first attempt, the less time spent re-doing work. Field service management software gives technicians better information, visibility into part availability, and the tools they need to get jobs done right the first time.
Mobile access is essential for setting field technicians up for success. Mobile apps allow technicians to be flexible and deal with issues as they arise, while providing insights into employee analytics. They eliminate paper-based processes by enabling digital work orders and forms. Mobile access also provides IoT and AR capabilities, allowing technicians to remotely monitor equipment and perform services they have never done before.
Dispatch software is a tool used by organizations to manage and automate field service operations. It efficiently schedules and dispatches technicians, tracks job progress in real-time, and optimizes routes and resources to maximize efficiency and productivity. Key features include job scheduling and dispatching, route optimization, real-time tracking and communication, and performance analytics.
Field service management software is a digital platform that automates and optimizes field service workflows. By transforming traditional, manual processes into seamless digital workflows, field service organizations gain increased visibility, productivity, and efficiency. It is a critical part of digital transformation, empowering companies with the field service tools they need to succeed.
Workforce management software is an online platform that manages staff scheduling and operational processes to optimize employee productivity. It includes features such as attendance management, timekeeping, shift management, and labor planning. For field service organizations, mobile technician enablement and work order management are also essential features to look for.
Put a smile on your customers' faces with quality service events.
See how Sodtrack can help your organization become more efficient and transform the customer experience.