Webhook event

BookingAcceptedEvent

The BookingAcceptedEvent webhook notifies subscribers when a booking has been accepted by a service provider within the Sodtrack platform.

Sodtrack sends POST with Content-Type: application/json to the endpoint configured for your tenant. See webhooks overview for delivery and security guidance.

Payload

Payload
{
  "timestamp": "string",
  "userTriggererEmail": "string",
  "booking": {
    "id": "number",
    "reference": "string",
    "createdDate": "Date",
    "serviceVariantTotalPrice": "number",
    "serviceVariantTotalCost": "number",
    "serviceName": "string",
    "totalAddonsCost": "number",
    "totalAddonsPrice": "number",
    "totalAddonsDuration": "number",
    "status": "string",
    "variantDuration": "number",
    "transportCost": "number",
    "quantity": "number",
    "date": "Date",
    "doneDate": "Date",
    "periodStartTime": "Date",
    "periodEndTime": "Date",
    "finalCost": "number",
    "finalPrice": "number",
    "totalDuration": "number",
    "category": {
      "id": "number",
      "name": "string"
    },
    "saleChannel": {
      "id": "number",
      "name": "string"
    },
    "shoppingCartId": "number",
    "serviceVariant": {
      "id": "number",
      "name": "string",
      "skus": [
        {
          "id": "number",
          "sku": "string"
        }
      ]
    },
    "addons": [
      {
        "id": "number",
        "quantity": "number",
        "name": "string",
        "duration": "number",
        "totalCost": "number",
        "totalPrice": "number",
        "unitCost": "number",
        "unitPrice": "number"
      }
    ],
    "products": [
      {
        "id": "number",
        "quantity": "number",
        "productPromisedDeliveryDate": "Date",
        "sku": "string",
        "name": "string",
        "description": "string",
        "price": "number",
        "unit": {
          "id": "number",
          "serialNumber": "string"
        }
      }
    ],
    "dynamicFieldValues": [
      {
        "id": "number",
        "value": "string"
      }
    ],
    "dynamicFormFields": [
      {
        "reference": "string",
        "value": "string"
      }
    ]
  },
  "customer": {
    "id": "number",
    "name": "string",
    "identificationNumber": "string",
    "lastName": "string",
    "email": "string",
    "phoneNumber": "string"
  },
  "address": {
    "id": "number",
    "coordinates": {
      "lng": "number",
      "lat": "number"
    },
    "address": "string",
    "formattedAddress": "string",
    "areas": [
      {
        "id": "number",
        "name": "string",
        "reference": ""
      }
    ]
  },
  "professional": {
    "id": "number",
    "isCompany": "boolean",
    "reference": "string",
    "name": "string",
    "lastName": "string",
    "email": "string",
    "phoneNumber": "string"
  }
}

Purpose

The BookingAcceptedEvent webhook notifies subscribers when a booking has been accepted by a service provider within the Sodtrack platform.

This event is triggered when a provider confirms their availability and commitment to fulfill a service request — typically when a technician or professional accepts a booking assignment with a scheduled date, when a booking with an assigned provider is scheduled by the customer, or a provider and date is assigned directly.

The booking transitions to "accepted" status, indicating that a provider is committed to delivering the service at a specific date and time.

Integrating this webhook allows client systems to automatically track provider confirmations, trigger post-acceptance workflows (e.g., customer notifications, schedule confirmations, resource preparation, calendar updates), and maintain real-time operational consistency with Sodtrack.

Trigger Condition

This webhook is triggered when:

  • The booking has an assigned provider.

  • The booking has a scheduled date and time assigned.

  • The booking status transitions to "accepted" in the Sodtrack system.

Example Use Cases

  • Automatically send confirmation notifications to customers when a provider accepts their booking with a scheduled date.

  • Synchronize provider acceptance records with external workforce management or scheduling systems.

  • Trigger preparation workflows such as resource allocation, equipment assignment, or route optimization.

  • Update calendar systems with confirmed appointments for both customers and providers.

  • Track provider performance metrics based on acceptance patterns and response times.

  • Maintain synchronized booking status records between Sodtrack and third-party platforms.

Body

The body of this webhook inherits the standard Sodtrack webhook structure, which includes: