Abastible: Transforming Emergency Response for Critical Energy Operations
How one of Chile's leading energy companies built and scaled a dedicated emergency management platform (EMA) to handle critical gas operations nationwide, achieving 100% uptime and processing 2,000 emergencies in under two months.
About Abastible
Abastible S.A. is one of Chile's leading energy companies, operating in the liquefied petroleum gas (LPG) sector. As a critical infrastructure provider, Abastible serves residential, commercial, and industrial customers across the country, making operational reliability and emergency response capabilities essential to their business. Given the inherent safety requirements of gas operations, the company maintains rigorous standards for incident management, field technician coordination, and regulatory compliance.
The Challenge
Managing emergency operations in the energy sector presents unique complexities that generic tools or manual processes simply cannot address. When a gas-related emergency occurs - whether a leak, equipment failure, or safety concern - the response must be immediate, coordinated, and fully documented. Lives and property depend on how quickly and effectively field teams can respond.
Abastible initiated a strategic process to design and operate a dedicated EMA (Emergency & Maintenance Operations) platform. The objectives were clear: dispatch field resources quickly and accurately during emergencies, provide real-time visibility of field operations, enable predictive data-driven decisions to minimize response times, maintain full traceability of interventions and materials, and integrate seamlessly with SAP as the System of Record.
Operational Complexity
- High-risk, time-sensitive emergencies requiring immediate response
- Nationwide coverage across all of Chile
- Coordination of contractors, technicians, vehicles, and inventory
- Strict operational control and auditability requirements
Critical Requirements
- Continuous geolocation of technicians and vehicles
- Real-time assignment of the closest available resource
- Full traceability of materials and products used per emergency
- Robust integration with SAP for financial and operational records
"In emergency operations, every second counts. We needed a platform that could give us complete visibility of our field resources, dispatch the closest technician instantly, and maintain the traceability that our industry demands. Generic tools were not an option - we required enterprise-grade technology built for critical operations."
The scale of the challenge was significant: managing a distributed network of contractors, coordinating real-time communication with field teams through photos, videos, audio, and reports, and scaling rapidly from zero without compromising operational stability. All while maintaining the reliability that a critical infrastructure operation demands.
The Solution
Abastible selected Sodtrack as their technology partner based on several key factors: proven experience in complex field operations, enterprise-grade reliability and scalability, strong presence across Latin America, and the ability to model their entire operational ecosystem - contractors, technicians, vehicles, emergencies, and inventory. The platform's real-time georeferencing, intelligent dispatch capabilities, modern API-first architecture, and native SAP integration made it the right fit for their critical operations.
Emergency Creation & Dispatch
Rapid emergency registration with intelligent assignment of the nearest available vehicle and technician based on real-time location and availability.
Real-Time Geolocation
Continuous tracking of all field resources - technicians and vehicles - enabling the control tower to maintain complete operational visibility.
Mobile Field Execution
Dedicated mobile app for technicians to receive assignments, capture incident evidence (photos, videos, audio), record materials used, and submit reports.
SAP Integration
Native bidirectional integration with SAP ensuring all emergency data, material usage, and operational records flow seamlessly to the System of Record.
The operational flow is straightforward but powerful: emergencies are created in the system, the platform identifies and assigns the optimal vehicle and technician based on proximity and availability, field execution happens through the mobile app with full evidence capture, and all data - incidents, materials, completion status - synchronizes automatically with SAP.
"The implementation exceeded our expectations. We went from zero to processing thousands of emergencies in a matter of weeks, without any platform instability. The integration with SAP was seamless, and the real-time visibility has transformed how our operations and risk management teams work. This is exactly the kind of enterprise-grade reliability we needed."
The Impact
The results speak directly to the platform's robustness, implementation speed, and operational reliability in a highly sensitive environment:
The strategic value extends beyond the metrics. Abastible now has complete real-time visibility for operational control and risk management teams. The continuous geolocation of technicians enables dispatching the closest available resource, minimizing response times for critical emergencies. End-to-end traceability of materials and products used per emergency ensures regulatory compliance and operational auditability. With SAP as the System of Record fully integrated, the entire operation runs on a foundation built for enterprise reliability.