Manage Assistances Under Pressure
From incident to resolution, deliver faster field service.
Insurance assistance operations require rapid response, strict SLA compliance, and complete visibility. Sodtrack replaces manual dispatch with intelligent automation, giving you control over your entire technician network.
Types of Assistances
One Platform for All Assistance Types
Handle time-sensitive, location-based, skill-dependent incidents across all assistance categories.
Roadside Assistance
Towing, battery jump, tire change, fuel delivery, and lockout services.
Home Assistance
Locksmith, glass repair, plumbing, electrical, and appliance emergencies.
Commercial Property
Emergency response for commercial buildings, offices, and facilities.
Key Features
Purpose-Built for Assistance Operations
Comprehensive tools designed specifically for managing time-sensitive field service with strict SLAs.
Smart Technician Assignment
Automatically assign or recommend technicians based on required skills, coverage area, real-time availability, distance/ETA, and SLA urgency.
Real-Time SLA Control
Monitor SLA timers, technician ETAs, and delays in real-time. Receive automatic alerts when SLA is at risk or jobs are unassigned.
Mobile Technician Workflows
Technicians receive jobs in their mobile app with navigation, customer info, and SLA countdown. Update status, upload photos, and capture signatures.
Live Dispatch Map
Supervisors see a live map of active assistances, technician locations, and ETAs for proactive management instead of firefighting.
Multi-Type Assistance Support
Handle roadside assistance, home emergencies, medical assistance, and commercial property incidents all from one unified platform.
Audit Trail & Compliance
Full traceability of the assistance lifecycle with time logging, evidence capture, and reports ready for audits and billing.
Platform Overview
See the Assistance Platform
Explore how leading assistance providers use Sodtrack to streamline operations.
Results That Matter
Metrics That Matter for Assistance
Our assistance customers achieve measurable improvements in response times, SLA compliance, and cost control.
Faster Response Times
Reduce time from assistance request to technician arrival with intelligent dispatch.
SLA Compliance
Meet service level agreements consistently with proactive monitoring and alerts.
Lower Assistance Costs
Optimize technician utilization and reduce fraud with better visibility and control.
First-Time Resolution
Complete assistances on the first visit with proper skill matching and preparation.
Success Stories
Trusted by Assistance Providers
See how insurance assistance companies are transforming their operations with Sodtrack.
National Insurance Assistance Partner
Insurance Assistance Services
"Sodtrack replaced our manual dispatch process and gave us complete visibility of our technician network. We went from constant SLA breaches to 95% compliance, and our insured customers now receive real-time updates on their assistance."
Carlos Mendoza
VP of Operations
Ready to Transform Your Assistance Operations?
Join leading assistance providers who trust Sodtrack to meet SLAs, reduce costs, and improve customer satisfaction.