# Sodtrack

> Sodtrack is an AI-powered field service management (FSM) platform that helps enterprises run contracted, employed, and blended field workforces. The platform covers scheduling, real-time dispatch, route optimization, mobile field execution, lead management, product lifecycle, WhatsApp agents, integrations, and analytics for industries such as insurance assistance, energy and utilities, telecommunications, home improvement retail, and service contracting.

Sodtrack is built for operational complexity that general CRMs and ERPs cannot handle: dispatching hundreds of technicians, routing them efficiently, capturing field data on mobile, orchestrating leads from multiple channels, and reporting outcomes to executives — all in real time.

## What Sodtrack does

- Field service management software for installations, repairs, inspections, maintenance, and assistance operations.
- AI-powered scheduling that assigns the right technician to every job based on skills, location, availability, and SLA.
- Real-time dispatch and route optimization that keeps field teams moving efficiently and cuts windshield time.
- Lead management that captures, qualifies, and routes service leads from web, WhatsApp, call centers, and partner APIs.
- Product lifecycle management across installation, warranty, service, returns, and recovery.
- Mobile field app with offline support, work orders, payments, customer signatures, photos, and navigation.
- WhatsApp agents that automate scheduling, status updates, and customer support conversations.
- Analytics and dashboards for SLA compliance, technician productivity, first-time fix rate, and revenue.
- Integrations with CRM, ERP, billing, messaging, and data warehouse systems.

## Who Sodtrack is for

- Enterprises with employed technicians that need scheduling, dispatch, and mobile execution at scale.
- Companies that manage contracted workforces and need onboarding, credentialing, dispatch, and reimbursement.
- Blended operations that run both employed and contracted technicians through a single platform.

## Core product pages

- [Scheduling](https://www.sodtrack.com/features/scheduling) — AI-powered scheduling and technician matching.
- [Dispatch & route optimization](https://www.sodtrack.com/features/dispatch) — Real-time dispatch and route planning.
- [Route optimization](https://www.sodtrack.com/features/route-optimization) — Route optimization software for service fleets.
- [Mobile field app](https://www.sodtrack.com/features/mobile) — iOS and Android app for field technicians.
- [Lead management](https://www.sodtrack.com/features/lead-management) — Service lead capture, qualification, and orchestration.
- [Product lifecycle](https://www.sodtrack.com/features/product-lifecycle) — Installation, service, warranty, and returns.
- [WhatsApp agents](https://www.sodtrack.com/features/whatsapp-agents) — AI-powered conversations over WhatsApp.
- [Analytics](https://www.sodtrack.com/features/analytics) — Reporting, dashboards, and KPIs.
- [Integrations](https://www.sodtrack.com/features/integrations) — Connect Sodtrack to the rest of your stack.
- [Pricing](https://www.sodtrack.com/pricing) — How Sodtrack is priced.

## Workforce solutions

- [Employed workforce](https://www.sodtrack.com/solutions/employed) — Manage in-house technicians.
- [Contracted workforce](https://www.sodtrack.com/solutions/contracted) — Onboard, credential, and dispatch external contractors.
- [Blended workforce](https://www.sodtrack.com/solutions/blended) — Run employed and contracted teams on one platform.

## Industries

- [Insurance](https://www.sodtrack.com/industries/insurance) — Claims and inspections, FNOL to settlement.
- [Assistance operations](https://www.sodtrack.com/industries/assistance-operations) — Roadside and emergency dispatch.
- [Energy & utilities](https://www.sodtrack.com/industries/energy) — Meter services, grid maintenance, emergency response.
- [Telecommunications](https://www.sodtrack.com/industries/telecommunications) — Installs, repairs, and network maintenance.
- [Home improvement & retail](https://www.sodtrack.com/industries/home-improvement) — Installations, deliveries, service at scale.
- [Contractors](https://www.sodtrack.com/industries/contractors) — Field tools for service contractors.

## Comparisons

- [Sodtrack vs Salesforce Field Service](https://www.sodtrack.com/compare/sodtrack-vs-salesforce-field-service)
- [Sodtrack vs Odoo Field Service](https://www.sodtrack.com/compare/sodtrack-vs-odoo-field-service)
- [Sodtrack vs HubSpot, Monday, Pipedrive](https://www.sodtrack.com/compare/sodtrack-vs-hubspot-monday-pipedrive)
- [Sodtrack vs ServiceMax](https://www.sodtrack.com/compare/sodtrack-vs-servicemax) — Purpose-built FSM vs asset-centric ServiceMax (PTC).
- [Sodtrack vs ServiceNow Field Service Management](https://www.sodtrack.com/compare/sodtrack-vs-servicenow-field-service) — Field execution vs ITSM-rooted FSM.
- [Sodtrack vs IFS Field Service Management](https://www.sodtrack.com/compare/sodtrack-vs-ifs-field-service) — Modern AI-native FSM vs enterprise legacy suite.
- [Sodtrack vs ClickSoftware](https://www.sodtrack.com/compare/sodtrack-vs-clicksoftware) — Modern AI-native FSM vs legacy scheduling engine.
- [Sodtrack vs Fieldwy FLOW](https://www.sodtrack.com/compare/sodtrack-vs-fieldwy) — Purpose-built insurance assistance & claims FSM vs horizontal BPM platform, with Americas-wide coverage.
- [Compare hub](https://www.sodtrack.com/compare)

## Definitions and reference

- [What is field service management?](https://www.sodtrack.com/what-is-field-service-management) — A complete definition of FSM, who uses it, and how it differs from CRM and ERP.
- [Field service management glossary](https://www.sodtrack.com/glossary) — Plain-language definitions of FSM, dispatch, FNOL, first-time fix, SLA, blended workforce, and more.
- [Frequently asked questions](https://www.sodtrack.com/faq) — Top buyer questions about Sodtrack — product, pricing, deployment, integrations, workforce models.

## Case studies

- [Sura](https://www.sodtrack.com/resources/case-studies/sura) — Insurance assistance operations.
- [Cemaco](https://www.sodtrack.com/resources/case-studies/cemaco) — Home improvement retail installations.
- [Abastible](https://www.sodtrack.com/resources/case-studies/abastible) — Energy distribution and service.
- [Kitchen Center](https://www.sodtrack.com/resources/case-studies/kitchen-center) — Retail after-sales operations, SAP-native FSM.

## Blog

- [Sodtrack blog hub](https://www.sodtrack.com/blog) — Long-form articles on FSM strategy, AI, and LATAM operations.
- [Contracted vs employed field workforce](https://www.sodtrack.com/blog/contracted-vs-employed-field-workforce) — How to choose between contracted, employed, and blended models.
- [FSM implementation checklist for LATAM enterprises](https://www.sodtrack.com/blog/fsm-implementation-checklist-for-latam-enterprises)
- [AI in field service: what actually works in 2026](https://www.sodtrack.com/blog/ai-in-field-service-what-actually-works-in-2026)
- [Dispatch vs scheduling explained](https://www.sodtrack.com/blog/dispatch-vs-scheduling-explained)
- [Route optimization for utilities and energy](https://www.sodtrack.com/blog/route-optimization-for-utilities-and-energy)
- [WhatsApp as a field service channel](https://www.sodtrack.com/blog/whatsapp-as-a-field-service-channel)
- [Choosing an FSM vendor: a buyer's checklist](https://www.sodtrack.com/blog/choosing-an-fsm-vendor-a-buyers-checklist)
- [Mobile app must-haves for field technicians](https://www.sodtrack.com/blog/mobile-app-must-haves-for-field-technicians)
- [KPIs that actually matter in field operations](https://www.sodtrack.com/blog/kpis-that-actually-matter-in-field-operations)
- [Salesforce FSM implementation pitfalls](https://www.sodtrack.com/blog/salesforce-fsm-implementation-pitfalls)

## Resources

- [Platform security](https://www.sodtrack.com/resources/platform-security)
- [Case studies overview](https://www.sodtrack.com/resources/case-studies)
- [AI sales assistant](https://www.sodtrack.com/assistant)
- [API docs](https://docs.sodtrack.com/)
- [Support](https://sodtrack.zendesk.com/)

## Company

- [Careers](https://www.sodtrack.com/careers)
- [Contact sales](https://www.sodtrack.com/contact)
- [Privacy policy](https://www.sodtrack.com/privacy-policy)
- [Cookie policy](https://www.sodtrack.com/cookie-policy)

## Languages

- English: https://www.sodtrack.com/
- Español: https://www.sodtrack.com/es
- Português: https://www.sodtrack.com/pt

## Contact

- Sales: https://www.sodtrack.com/contact
- Privacy: privacy@sodtrack.com
- LinkedIn: https://www.linkedin.com/company/sodtrack/